Privacy Policy

At Mudpie Music we are committed to respecting your privacy. This privacy policy explains how we collect and use your personal information.

We will keep your information safe, never misuse it and never pass it on to other companies. We recommend you read this privacy policy in full before using this website or submitting any personal information - that way you know exactly what we'll be doing with the information you give us and can rest assured you won't have to worry about it. By using the site, you accept the practices described herein.

From time to time these practices may change, particularly when we introduce new technology to further enhance your shopping experience or our site performance but any changes will be listed in the 'additions' section below and will only be applied moving forwards – there will not be any retroactive changes to the privacy policy.

We've built the website in such a way that you can browse and enjoy most of the site without ever having to give us any information that could identify you as a specific person (in legal parlance that data is referred to as PII - and includes, but isn't limited to, email address, name etc). However some of the more advanced features of the site (including buying things!) do require some PII, in those cases by providing us with PII you're also consenting to us using it to enhance your shopping experience. Because PII is particularly sensitive, we're also particularly careful about how it's used: we never, ever share or sell PII (or any data for that matter) to any other business.

Collection of Information

We collect personal information, such as your name, postal addresses, email address etc. We store this information when you place an order with Mudpie Music or submit your data to us (using a web-form or a newsletter sign-up form). This data is held in accordance with our data protection registration notification. When you place an order on this website, we consider the information you enter as private. The information is kept on a secure server protected from outside parties. We offer the opportunity to opt-out of marketing activities such as our email newsletters and postal mailings, and will not pass your data on to third-party companies.

We use a customer engagement system that will allow us to communicate with our customers and users in a sophisticated manner. What this means for you is that we'll make better use of all the data we have about you to ensure that we only send you emails that are completely relevant to you. It also means we will be able to offer an advance 'personal shopper' style experience that uses a combination of data based on how you interact with the site (behavioural data) and PII (when you're logged in).

Commitment to Data Security

We keep all your personally identifiable information secure. Only authorised employees have access to this information. All email newsletters from Mudpie Music offer automated unsubscribe services so you can opt out of further mailings. To opt out of any other form of marketing, please contact us.

Leaving This Website

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Having said this, we abide by this privacy policy to the greatest extent we can in the management of external web services utilised by Mudpie Music such as Facebook, Youtube and Twitter. These services are however governed by their own privacy policies.